Shipping Policy
Website Terms of Service
Thank you for visiting our official online shopping mall website (hereinafter referred to as "this Website"). You may access and use this Website as well as its related services in compliance with these Terms of Service and other relevant rules and regulations published on this Website. Your continued use of the Website services, including but not limited to product ordering transactions, shall constitute your full acknowledgment, understanding, and unconditional acceptance of all terms and conditions stipulated in these Terms of Service.
This Agreement does not establish any form of partnership, joint venture, cooperation, employment or other affiliate relationship between you and our company, nor does it authorize you to act as our legal representative in any capacity. Our company reserves the right to revise and update Website content, relevant policies, service agreements, Privacy Statements and these Terms of Service at any time without prior notice. You are responsible for regularly checking this Website for policy updates. All revised terms shall take effect immediately upon official publication on the platform.
1. Intellectual Property Statement
All software programs and platform content displayed on this Website, including but not limited to texts, audios, music, videos, images, photographs and graphic materials, are protected intellectual property works owned by our company or authorized right holders. Such content is safeguarded by the Intellectual Property Law of the People's Republic of China, the Copyright Law, and applicable international copyright conventions.
This Website and its content are intended solely for personal, non-commercial use by individual users. Without explicit written authorization from our company or its licensed third-party partners, no individual or organization is permitted to utilize Website content for commercial or public purposes. Unauthorized reproduction, publication, duplication, distribution, resale, licensing and other commercial exploitation of any Website content are strictly prohibited. Any unauthorized use shall result in corresponding civil liabilities and even criminal penalties in accordance with the law.
Our company reserves the right to suspend, adjust or terminate any platform service at any time without prior notice. We shall not be held responsible for temporary Website inaccessibility or service unavailability due to any uncontrollable reasons.
2. Product Description Rules
We strive to ensure that all product information, parameter descriptions and content displayed on this Website are accurate, complete and up-to-date. However, we do not warrant that the content is entirely error-free, omissions-free or fully comprehensive at all times. If the physical product you receive is inconsistent with the online description, you may follow our official return and refund procedures to apply for after-sales processing.
3. Pricing Terms
Except for obvious pricing errors, the final order price shall be subject to the unit price displayed on this Website at the time of order submission, and the pricing shall take effect once you complete the payment process. We make every effort to guarantee the accuracy of all displayed product prices, but we do not exclude the possibility of individual omissions or errors and reserve the right to correct abnormal pricing information.
If any pricing error is found in your confirmed order, our customer service team will contact you in a timely manner. You may choose to either reconfirm the order or cancel it free of charge. If we fail to reach you within a reasonable period, we reserve the right to cancel the order automatically.
4. Order Acceptance Rules
After you complete personal information filling, submit payment details and confirm your order successfully, we will send you an order receipt confirmation email. This email only serves as proof of order reception and does not constitute an official order acceptance or binding sales commitment from our company.
The official acceptance of your order and the formal establishment of the sales contract shall take effect when we send you a shipment confirmation email. The contractual transaction scope is limited exclusively to the products listed in the shipment confirmation document.
We reserve the right to refuse order acceptance for the following legitimate reasons (including but not limited to):
-
The ordered products are out of stock, removed from the platform due to quality non-compliance, or partially/fully undeliverable due to transportation restrictions;
-
The order contains incorrect pricing information or inaccurate product descriptions;
-
The customer’s payment authorization is invalid or unsuccessful;
-
You fail to meet the purchase qualification requirements specified in these Terms of Service.
Our customer service team will actively contact you to resolve issues if any order abnormality occurs.
5. Delivery and Self-Pickup Provisions
An estimated delivery time will be displayed after you place an order. We will make every reasonable effort to deliver the goods within the scheduled time frame, but we do not guarantee the absolute accuracy of the estimated delivery period.
We provide shipping insurance coverage for all platform orders. The insurance remains valid until the goods are successfully delivered and signed for by the customer or removed from the platform in compliance with regulatory requirements. If you select self-pickup service, you are required to sign for the goods in person. Upon signature confirmation, the custody responsibility and risk of the goods shall be fully transferred to you.
If the order recipient is not the purchaser or the goods are purchased as gifts, you agree that the signature of the designated recipient shall be deemed valid receipt confirmation, which indicates the completion of our delivery obligation and the official transfer of goods custody risk.
We reserve the right to update our delivery policy at any time. All policy updates will be published directly on this Website without separate individual notifications.
6. Return Policy
We are committed to delivering a satisfactory shopping experience and support hassle-free returns. You may apply for a return and full refund for any legitimate reason if you are unsatisfied with your purchased products.
-
Return Timeframe: Return applications can be initiated within 7 calendar days after you receive the goods.
-
Product Return Requirements: All returned items must be brand new, unused and unoccupied, with original packaging, outer boxes, product tags and accessories intact. Products shall be free of stains, scratches, damage and any artificial wear and tear.
-
Return Process Guidelines: Please fill in the official return application form attached with your package and send the completed form together with the returned products to our designated return address. If you lose the physical return form accidentally, please contact our customer service team, and we will send you an electronic version promptly via email.
Important Notice: All shipping fees incurred from customer-initiated returns shall be borne by the purchaser.
7. Disclaimer of Liability
All opinions and viewpoints published on this Website by platform designers, cooperative institutions and third-party organizations belong solely to the corresponding individuals or institutions and do not represent the official stance of our company. We assume no legal responsibility for the authenticity, accuracy and completeness of such third-party content.
We do not guarantee that the Website and its supporting services will operate completely without technical failures, nor do we warrant that the Website server and platform content are entirely free of viruses, trojans or other harmful programs. We recommend that you keep your device security and antivirus software updated during Website access to ensure safe browsing and transaction processing.
We shall not be held liable for service suspension, system abnormality or performance failures caused by force majeure or factors beyond reasonable control, including but not limited to extreme weather conditions, public network failures and emergency policy adjustments. We will take all reasonable remedial measures to minimize adverse impacts once such situations occur.
8. Payment Method
You may select your preferred products and place orders with Cash on Delivery (COD) service. For return-related rules, please refer to the official mall return policy. If you have any questions after receiving your goods, please contact our online customer service promptly. We provide 24/7 all-day customer support to resolve your inquiries.
9. Logistics Terms
9.1 Shipping Costs
Free shipping service is provided for all valid orders placed on our platform, with no additional shipping fees charged to customers.
9.2 Delivery Time Arrangement
Once your order is successfully confirmed, we will arrange product shipment in chronological order of order placement. The general processing and delivery preparation period is about 3 working days. Our delivery service does not limit fixed time slots and is available on weekends and national holidays.
9.3 Estimated Arrival Time
After official order confirmation, the estimated goods arrival time ranges from 7 to 10 working days.
9.4 Signing & Inspection Instructions
Please fill in an accurate and deliverable receiving address and valid contact phone number when placing an order. Upon goods arrival, please conduct on-site inspection to verify the intactness of outer packaging, consistency of product quantity with order details, and completeness of supporting documents. Please do not unpack product packaging (especially mobile device packaging) before completing signature confirmation. You have the right to refuse acceptance if the outer package seal is damaged, torn or tampered with.
If you cannot sign for the goods in person, you may entrust others to sign on your behalf, and you shall ensure the entrusted party strictly complies with the above inspection requirements. Couriers are only responsible for delivering goods to the designated address on the waybill. Any personnel at the receiving address (such as front desk and reception staff) may complete signature confirmation, and we do not guarantee exclusive delivery to a specific individual.
For order risk control purposes, confirmed orders cannot be modified after payment and confirmation. Please double-check your receiving address and contact information before submitting orders. We apologize for any inconvenience caused.
Effective immediately, orders that cannot be delivered due to incomplete or incorrect recipient information will be retained by the logistics distributor for 5 calendar days. We will send a notification email to you; please reply to the email or contact our customer service team within the 5-day retention period. If no valid response is received within the time limit, we will arrange goods return to our warehouse and process the corresponding refund automatically. We appreciate your understanding for any inconvenience incurred.
10. Return & Refund Supplementary Rules
-
You may apply for a full refund if the received products have inherent quality defects or functional faults.
-
The specific standards, methods and eligibility of returns and refunds shall be subject to the product specifications, service descriptions on the sales page and relevant rules confirmed during the order placement process.
-
All returned products, free gifts, auxiliary accessories, original packaging and attached documents and materials must be kept complete, intact and unaltered as the original shipping status. If a physical invoice is issued, it must be returned together with the products. You shall also sign and confirm credit notes and other legal required documents; otherwise, we reserve the right to reject your return or refund application.
-
You fully understand and agree that in the event of refund processing (including but not limited to customer return/exchange applications, order rejection by our company, or contract cancellation and invalidation for legitimate reasons), we may independently process and complete all legally required documents such as invoices and credit notes on your behalf.
11. Delivery & Logistics FAQ
Q1: Can I specify a fixed delivery time when placing an order? A1: The available delivery time slots are subject to the regulations of the corresponding logistics carrier shown in your order shipping information.
Q2: How to submit complaints about courier service? A2: You may contact the local official service hotline of the corresponding logistics carrier displayed in your order details.
Q3: What is the standard delivery cycle? A3: Under normal logistics conditions, order delivery will be completed within 7 working days from the order issuance date (excluding Sundays).
Q4: What inspection items are required before signature confirmation? A4: Please check that the outer product packaging is intact and undamaged. You may refuse to sign for goods with damaged or tampered packaging.
Q5: Is identity verification required for goods collection? A5: No identity verification is required. Couriers only deliver goods to the designated receiving address. Any on-site staff at the address may complete signature confirmation, and we do not guarantee one-to-one designated-person delivery.
Q6: What to do if the order is signed by an unauthorized third party? A6: Please contact the corresponding logistics carrier’s local customer service team according to the carrier information in your order details for follow-up verification and handling.
Q7: How to check the delivery status of products supplied by cooperative vendors? A7: You may inquire about real-time delivery status through the corresponding logistics carrier specified in your order shipping information.
If you have any questions or disputes regarding the above terms, logistics services and order processing, please feel free to contact us via email: service@mail.fwqcut.com. Our professional customer service team provides long-term online support and will respond to your inquiries as soon as possible.