Privacy Policy
Privacy Policy
We highly respect and protect user privacy. We only collect and use your personal data in strict accordance with the stipulations of this Privacy Policy. The detailed privacy rules are set forth below.
1. Principles of Information Collection and Retention
Information Collection Principle: We only collect your personal information when it is necessary to provide platform services or directly associated with transaction procedures.
Information Retention Principle: Your personal data will only be retained within the time limit required by legal regulations or for the legitimate business purposes for which the data is collected.
You may browse our website anonymously at any time without submitting any personal information. As long as you do not log in to your account, we cannot identify your personal identity, and all your browsing records will be strictly confidential.
We welcome your valuable feedback and suggestions. For any inquiries or comments, please contact us at service@mail.fwqcut.com.
2. Personal Data Collection
We will never sell, trade or share users’ personal data with any third-party institutions or individuals. All online collected personal data is only for internal designated business use within our group.
When you register an account on our platform, we may collect the following basic personal information:
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Full Name
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Shipping Address
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Email Address
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Phone Number
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Date of Birth
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Gender
3. Scope of Personal Data Usage
Your collected personal data will be used for the following legitimate business purposes:
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Delivering purchased products and completing order fulfillment;
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Updating order logistics status and providing after-sales customer support;
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Sending product updates and related service information;
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Processing order applications and providing targeted services and information via the official website according to your needs;
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Managing user accounts, verifying identities, processing online payment transactions, reviewing website download records, and conducting user behavior statistics and analysis;
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Recommending products or services that match your preferences, unless you have explicitly opted out.
To ensure smooth product delivery, we may disclose your necessary information (including your name and shipping address) to authorized third-party partners such as courier companies and suppliers.
Friendly Reminder: Courier service providers may require your ID number to complete customs clearance procedures and ensure smooth goods export.
4. Order Information Management
We will properly retain your order-related information. For data security purposes, our customer service cannot directly retrieve order information for you. You can log in to your personal account to view order details, manage shipping addresses, bank information and subscribed newsletters independently.
You shall be solely responsible for maintaining the confidentiality of your account and password. It is strictly prohibited to disclose your account information to unauthorized third parties. We shall not be held liable for information leakage, account theft or abnormal account usage caused by your improper password protection and personal negligence.
5. Personal Data Security
We undertake to strictly protect and keep all collected user personal data confidential. We adopt multiple security measures to guarantee data safety:
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Implement strict data access control, authorizing only designated staff to access personal data within their job responsibilities;
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Continuously maintain and upgrade technical protection systems to prevent unauthorized data access, intrusion and leakage;
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Securely and compliantly destroy personal data when it is no longer required for business or legal purposes.
We adopt 128-bit end-to-end Secure Sockets Layer (SSL) protocol to process user financial data. This industry-leading encryption technology is highly secure and effectively prevents data cracking and theft.
6. Personal Data Disclosure
We will not share your personal information with any external organizations, except for authorized third-party service providers who assist in website operation and order fulfillment.
We may disclose personal information in compliance with legal requirements under the following special circumstances:
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When disclosure is necessary to prevent potential serious threats to personal safety and health;
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When required to cooperate with law enforcement agencies to perform legal duties.
If you believe we have violated this Privacy Policy, please submit your complaint via email: service@mail.fwqcut.com.
7. Updates to Privacy Policy
We reserve the right to modify and update this Privacy Policy at any time. All revisions will be announced through official website notifications and other official channels. The updated policy shall take effect immediately upon publication.
8. Privacy Complaint Handling
If you have any objections to our personal data processing rules or complaint handling results, you may contact our support team via email at service@mail.fwqcut.com for further consultation and appeal.